HELP

We're here to help.

Email support@carvekin.com. A person reads every message and replies as soon as we can.

To help us find your order

• Send from the email you used at checkout, if you can.
• Include your order reference from your purchase email or pattern page.
• Tell us what happened: a failed pattern, a printing problem, a missing email, or a refund request.
• Please don't attach your photo. We can find your order without it.

Quick fixes

• Lost your pattern? Recover a purchase with your checkout email and order reference, or sign in to My patterns.
• Printed at the wrong size? Print at 100% or "Actual size", then measure the 50 mm bar. See printing help.
• Pattern didn't work out? Try another photo on the same credit, or ask for your money back. See the refund policy.

CarveKin is operated by FriendMachine Labs, LLC, a Michigan limited liability company doing business as CarveKin.