REFUND POLICY

If it doesn't work, you don't pay for it.

Last updated September 28, 2026

If we can't make your pattern

We check every pattern before you receive it. If your photo can't become a carvable pattern, your credit is not used. You can try again with a different crop or photo, up to six attempts per credit. If none of them work, email us and we'll refund that credit.

If the pattern doesn't look right

Patterns simplify a photo into shapes that can be cut, so some detail is always lost. If your pattern clearly doesn't resemble your subject, contact us within 30 days of purchase and we'll refund it.

If your files don't work

If a file is missing, won't open, or doesn't print at the size shown, contact us. We'll fix it or refund you.

Unused credits

If you haven't used any credits from a purchase, we'll refund the whole purchase on request within 30 days. If you've used some credits from a Family pack, contact us and we'll work out a fair partial refund.

How refunds work

• Email support@carvekin.com with your order reference.
• Refunds go back to your original payment method through Stripe. Your bank may take 5–10 business days to show it.
• A full refund ends access to the patterns that purchase unlocked. A partial refund keeps your unlocked patterns but pauses any unused credits while we review it. Files you already downloaded stay on your device.
• If you dispute a charge with your bank, the unused credits and future downloads from that purchase end, just as with a full refund.

This policy doesn't limit any rights you have under consumer law.